Free Confidential Consultation: 408-370-9688 Or 800-811-1800
Free Confidential Consultation: 408-370-9688 Or 800-811-1800

Meet the Team

at Support Systems Homes

In 1990, two former addicts founded Support Systems Homes. After completing recovery programs and freeing themselves from substance abuse, they combined decades of business management & law enforcement experience to offer others like them something different…

A treatment center that tailored its programs to each individual’s needs.

Since we founded Support Systems Homes over 30 years ago, our staff members have shared a common goal. The same goal the founders had back in 1990: helping our clients reclaim their lives, free from alcohol and other drugs.

Here are the team members you will meet at Support Systems – the people who will help you work through addiction and toward recovery.


Founder, President

As Founder and Chief Executive Officer of Support Systems Homes, Bob Norton was instrumental in launching this successful substance abuse treatment company. He has over 30 years of experience overseeing the provision of high quality treatment services, as well as advocating for those with alcohol and drug issues.

He helped establish Support Systems Homes’ reputation in the field, and its place in the San Jose community as a valuable resource. He increased the company’s program offerings from a handful of sober living homes in the early 1990s, to a full continuum of treatment services, including residential treatment centers, an outpatient treatment center, numerous sober living homes, a free lifetime aftercare program, and free seminars for current & past clients.

Bob also assembled the team that makes sure SSH maintains the highest accreditation from CARF (the Commission on Accreditation of Rehabilitation Facilities) International. He is dedicated to helping clients and their families overcome the devastation caused by substance abuse.


Executive Director

Jennifer oversees the operations of Support Systems Homes, Inc. She is a compassionate leader who understands our clients and works with staff to ensure that they receive the best care possible. Jennifer has been with Support Systems Homes since 1998.

She has been recognized as an innovative collaborator with agencies throughout Santa Clara County. Her experience in dealing with a wide range of issues throughout the years and her dedication to Support Systems’ mission makes her a valuable asset to the organization and to the people we serve. Jennifer is active in her community: she serves on several non-profit boards, and is a Commissioner for the City of Campbell.

Jennifer believes that recovery is for anyone who has a desire to change their life path, and hopes that someday the negative stigma of being an alcoholic or addict can be changed into something that reflects the true spirit of what recovery is, a gift of hope and transformation.

Jeff Delke


Clinical Supervisor

Mr. Jeff Delke started his career with Support Systems as a residential counselor in 2017. In 2019, he stepped away to gain more experience in the treatment field and insurance processing. In 2021 he came back to Support Systems Homes as the Clinical Supervisor.

Before entering the counseling field, Jeff worked various jobs in the tech industry and hospitality services, which helped give him a deepened understanding of software including electronic medical records systems. Mr. Delke completed his education for substance abuse in 2014 and maintains a certification of Alcohol and Drug certificate Level III domestically and internationally.

His pursuit in helping people has left him with a desire to obtain a Masters Degree in Counseling and Psychology, where he is actively pursuing licensure as an MFT (Marriage and Family Therapist) and LPCC (Licensed Professional Clinical Counselor). Jeff is currently a second year Student in the MFT program and is scheduled to complete and graduate in the first half of 2023.

Dawn Coates


Intake Coordinator

Dawn has been with Support Systems since February of 2020, starting out as a Part-Time Nurse and shortly after took on an additional role as the intake coordinator.

She has been an LVN for over 25 years specializing in Mental Health; Forensics; Substance Abuse and Geriatrics. Dawn’s passion remains in Substance and Mental Health, where she gets to actively be a part of individuals taking their lives back & becoming the best they can be.

David Marquez


Residential Counselor

Mr. Marquez has been with Support Systems Homes since March of 2022. He has been in the substance abuse field for over 25 years. Mr. Marquez achieved his certificate in Advanced Alcohol and Drug studies from the University of Santa Cruz in 2002, and has a CADC II with a Clinical Supervisor Credential.

Mr. Marquez’s passions are playing and coaching baseball and working with the recovering addict. Mr. Marquez also has experience in carpentry and held a position at the Pinnacles National Park. His strengths are in his experience in the ever-changing substance abuse field.

Georgia Tsigaris


Residential Counselor

Georgia has been with Support Systems Homes since September of 2021. Prior to becoming a counselor, she earned a master’s degree in English Literature and worked as a lecturer in the English Department at San Jose State University for 6 years.

She decided to change career paths and returned to college for Alcohol and Drug Studies. She is currently a Drug and Alcohol Counselor at Support Systems Homes.

Jerry Callaway, MD


Medical Director

Jerry Callaway, MD is the Medical Director of Support Systems Homes. Dr. Callaway is Board Certified in Internal Medicine, and is one of only six physicians ASAM Certified in Addiction Medicine within Santa Clara County (which currently hosts 8,000+ physicians county-wide).

He has been a consultant to industry and hospital staffs, and has served as Medical Director of inpatient and outpatient Chemical Dependency treatment programs. He has taught in the Departments of Medicine and Psychiatry at Stanford, and in the Masters Program in Counseling Psychology at Santa Clara University. He served for six years on the Alcohol and Drug Advisory Boards upon appointment by the Santa Clara County Board of Supervisors.


Program Manager

Melissa began her journey with Support Systems Homes in 2001, when she was first introduced to recovery. In 2003, she joined the company’s corporate office team. Since then, she’s gained over 18 years of experience performing clerical and administrative operations Support Systems.

Melissa oversees our insurance department contracts, billing/collections, and financials for clients. In addition, for many years, Melissa helped run the bi-weekly seminars that were offered to our sober living home residents and past clients. As Program Manager, she assists with daily operations, and helps our team meet its most important goal – our clients’ progression into recovery.


Lead Intake Coordinator

As Lead Intake Coordinator, Sharon assists clients with finding the right treatment program for their situation. She also supervises legal communications for clients, and helps oversee our sober living homes. She has been involved with Support Systems Homes in various capacities since 2002, including helping to run the bi-weekly seminars that were provided for our sober living home residents.

For Sharon, being part of the Support Systems Homes team means using her own life experiences to help those who want to change their lives, as well as the families supporting them. Sharon is committed to helping clients move forward on the path to becoming free from addiction.

Here to Help You Reclaim Your Life

Now you know the Support Systems Homes team. We’d like to hear more about you!

Please use our Contact form to get in touch, or call our main office at 800-811-1800.