Free Confidential Consultation: 408-370-9688 Or 800-811-1800

Meet the Team

at Support Systems Homes

In 1990, two former addicts founded Support Systems Homes. After completing recovery programs and freeing themselves from substance abuse, they combined decades of business management & law enforcement experience to offer others like them something different…

A treatment center that tailored its programs to each individual’s needs.

Since we founded Support Systems Homes over 30 years ago, our staff members have shared a common goal. The same goal the founders had back in 1990: helping our clients reclaim their lives, free from alcohol and other drugs.

Here are the team members you will meet at Support Systems – the people who will help you work through addiction and toward recovery.


Founder, President

As Founder and Chief Executive Officer of Support Systems Homes, Bob Norton was instrumental in launching this successful substance abuse treatment company. He has over 30 years of experience overseeing the provision of high quality treatment services, as well as advocating for those with alcohol and drug issues.

He helped establish Support Systems Homes’ reputation in the field, and its place in the San Jose community as a valuable resource. He increased the company’s program offerings from a handful of sober living homes in the early 1990s, to a full continuum of treatment services, including residential treatment centers, an outpatient treatment center, numerous sober living homes, a free lifetime aftercare program, and free seminars for current & past clients.

Bob also assembled the team that makes sure SSH maintains the highest accreditation from CARF (the Commission on Accreditation of Rehabilitation Facilities) International. He is dedicated to helping clients and their families overcome the devastation caused by substance abuse.


Executive Director

Jennifer oversees the operations of Support Systems Homes, Inc. She is a compassionate leader who understands our clients and works with staff to ensure that they receive the best care possible. Jennifer has been with Support Systems Homes since 1998.

She has been recognized as an innovative collaborator with agencies throughout Santa Clara County. Her experience in dealing with a wide range of issues throughout the years and her dedication to Support Systems’ mission makes her a valuable asset to the organization and to the people we serve. Jennifer is active in her community: she serves on several non-profit boards, and is a Commissioner for the City of Campbell.

Jennifer believes that recovery is for anyone who has a desire to change their life path, and hopes that someday the negative stigma of being an alcoholic or addict can be changed into something that reflects the true spirit of what recovery is, a gift of hope and transformation.

Jerry Callaway, MD


Medical Director

Jerry Callaway, MD is the Medical Director of Support Systems Homes. Dr. Callaway is Board Certified in Internal Medicine, and is one of only six physicians ASAM Certified in Addiction Medicine within Santa Clara County (which currently hosts 8,000+ physicians county-wide).

He has been a consultant to industry and hospital staffs, and has served as Medical Director of inpatient and outpatient Chemical Dependency treatment programs. He has taught in the Departments of Medicine and Psychiatry at Stanford, and in the Masters Program in Counseling Psychology at Santa Clara University. He served for six years on the Alcohol and Drug Advisory Boards upon appointment by the Santa Clara County Board of Supervisors.


Program Manager

Melissa began her journey with Support Systems Homes in 2001, when she was first introduced to recovery. In 2003, she joined the company’s corporate office team. Since then, she’s gained over 18 years of experience performing clerical and administrative operations Support Systems.

Melissa oversees our insurance department contracts, billing/collections, and financials for clients. In addition, for many years, Melissa helped run the bi-weekly seminars that were offered to our sober living home residents and past clients. As Program Manager, she assists with daily operations, and helps our team meet its most important goal – our clients’ progression into recovery.


Lead Intake Coordinator

As Lead Intake Coordinator, Sharon assists clients with finding the right treatment program for their situation. She also supervises legal communications for clients, and helps oversee our sober living homes. She has been involved with Support Systems Homes in various capacities since 2002, including helping to run the bi-weekly seminars that were provided for our sober living home residents.

For Sharon, being part of the Support Systems Homes team means using her own life experiences to help those who want to change their lives, as well as the families supporting them. Sharon is committed to helping clients move forward on the path to becoming free from addiction.


Lead Drug and Alcohol Counselor

Judy has been with Support Systems since May of 2020. Prior to becoming a Counselor, she worked in the Technology industry in various roles (e.g. Business Development, Privacy Program Manager and so on) for an excess of 20 years. Ms. Alexander then decided to make a change in her occupation and went back to college to earn a certification in Drug and Alcohol studies.

She is currently a CADC II and serves as the Lead Drug and Alcohol Counselor at Support Systems. She also has a BS in Business Management from the University of Phoenix.

Filippos Markolefas, Counselor


Substance Abuse Counselor

Filippos has been with Support Systems Homes for over a year, starting his career with us as an intern. He is about to graduate from the Alcohol and Drug Studies program to earn his CADAC certification. Prior to becoming a Counselor he worked in the Real Estate industry in various roles (Realtor, Marketing Specialist, Realtor’s Assistant, etc.) for over 13 years.

Mr. Markolefas then decided to make a change in his occupation and went back to college to earn his certification in Drug and Alcohol studies. He is currently one of our stellar Substance Use Counselors.

Here to Help You Reclaim Your Life

Now you know the Support Systems Homes team. We’d like to hear more about you!

Please use our Contact form to get in touch, or call our main office at 800-811-1800.